RETURNS & EXCHANGES has a clear Return & Exchange policy which seeks to assist buyers to ensure their purchase is protected against fraud. If a buyer has purchased an item by way of any of the herculesknives' payment methods and never received it (in case of advance payment only) or received a damaged or wrong item, the buyer may return the item and get reimbursement from of the value of the item only. According to this policy a buyer needs to file a complaint with within 24 hours of receiving (or not receiving) the relevant item.

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